TopGuard Receives International ISO 9001:2015 Certificate
It is no secret that TopGuard security company is one of the national leaders in the field of safety and security services in Ukraine.
Now the effectiveness of the company’s management and its interaction with clients has been confirmed by the international ISO 9001:2015 certificate (“Quality management systems. Requirements”, Registration No. SIC.MS.065.ISO9001.022), as well as a certificate issued by LMS Certifications Pvt. Ltd. (an IAF member), Registration No. 204094-A01.
This certificate is part of the ISO 9000 series — international standards that define requirements for quality management systems of organizations and enterprises.
To maintain a high level of service quality, it is no longer sufficient to have only a security license, experienced personnel, and a strong technical base. We believe that only an independent external assessment can provide a truly objective and honest picture of compliance with the quality level declared by the company.
ISO 9001 standards have been adopted in more than 190 countries worldwide and are a universally recognized mechanism for ensuring the quality of an enterprise’s operations at all stages of its life cycle. They are also widely used when concluding international contracts.
Obtaining this certificate is another important step toward increasing customer trust and confirming our competence and qualifications.
How does our quality policy work in practice?
The security company is focused on creating a high level of safety by implementing a quality management system and expanding the range of security services.
In accordance with these goals, the company and each employee must:
- ensure guaranteed fulfillment of contracts in full and within established timeframes;
- strictly comply with legislative and regulatory requirements;
- continuously improve employee qualifications and professionalism.
Key components and objectives of the ISO 9001:2015 quality management system
A shared understanding among all employees of customer requirements and the provision of security services fully in line with customer expectations, as well as awareness of responsibility for operational results and the company’s reputation.
- clear structure for receiving and processing orders and inquiries;
- professional consultation and selection of optimal solutions;
- customer interests as a top priority;
- service compliance with advertised quality levels;
- involvement of every employee and strong leadership;
- rational distribution of functions and responsibilities;
- quality control at every workplace;
- a systematic approach to problem-solving;
- use of modern management methods and technologies;
- development of new projects in line with market requirements;
- staff training and professional development;
- service performance monitoring and client feedback;
- ensuring safe working conditions;
- medical examinations and technical vehicle inspections.
More than 20 years of experience in the security market confirm our core principle: REAL SECURITY is professionalism multiplied by competence and proper organization.
